Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at voughtllc@gmail.com. If your return is accepted, we will provide you with the return address and instructions on how and where to send your package.

Customers are responsible for purchasing their own return shipping label unless the item is defective or damaged, or we made a mistake with the order, such as sending the wrong item. In those cases, we will provide and pay for the return shipping label.

Items sent back to us without first requesting a return and receiving the return address will not be accepted.

You can always contact us with any return questions at voughtllc@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal-care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit-card company may require additional time to process and post the refund.